Customers can now easily lodge complaints related to bKash-to-bank transfers, savings, mobile recharge, and bill payment services directly from the bKash app. To make the complaint process simpler, faster, and more effective, bKash has recently introduced the ‘Self Complaint (e-CMS)’ feature in its app, a press release said.
After submitting a complaint, customers can also check progress through this service. This simple process of lodging complaints and tracking progress will empower users as well as ensure quicker service delivery.
To lodge a complaint through bKash app, users need to select ‘Customer Service’ from the home screen menu, then go to the ‘Complaint’ option. Next, they need to choose the specific service type, provide the necessary details, and submit to complete the process. Additionally, by tapping on the ‘View Previous Complaints’ option in the ‘Complaint’ section, customers can check the progress of their earlier complaints.
Complaints can only be submitted for issues related to the customer’s own bKash transactions. The primary objective of this service is to save the customer’s valuable time and ensure faster resolution through this automated service. In addition to this newly introduced feature, customers can also lodge complaints through Live Chat, the 16247 hotline, or by visiting a customer care centre.
