MetLife Bangladesh has settled 2,853 Crore Taka in insurance claims in 2025, reinforcing its position as the country’s leading life insurer in claims settlement. This amount includes the money customers received as insurance benefits and claims for loss of life and medical needs, a press release said.
During the year, MetLife Bangladesh maintained an impressive claims settlement ratio of 98%, one of the highest in the industry.
Of the total claims settled, 313 Crore Taka was paid in health and medical claims; 110 Crore Taka in death claims; and 2,430 Crore Taka in maturity, partial maturity, and other claims.
MetLife Bangladesh continues to settle the highest volume of claims among all life insurers in the country. The company settled 2,895 Crore Taka in claims in 2024, 2,981 Crore Taka in 2023, and 2,548 Crore Taka in 2022.
MetLife Bangladesh’s Chief Executive Officer, Ala Ahmad, said: “We are proud to honor our promises by standing beside our customers when they need us the most. Our ability to consistently manage the highest volume of claims in the market is a direct result of MetLife’s strong financial position, operational excellence, and transparency.”
“At a time when trust in the insurance sector is increasingly shaped by customers’ real experiences, timely and transparent claims settlement plays a crucial role in strengthening confidence. MetLife Bangladesh’s consistent track record in settling the highest volume of claims highlights its commitment to helping build greater trust in the overall sector.”, added Ala Ahmad.
Customers of MetLife Bangladesh benefit from a seamless digital claims process that allows them to submit claims online and receive payments within 3 to 5 working days.
MetLife Bangladesh currently serves around 1 million individual customers and more than 900 corporate clients across the country.
