DCV Desk
DHAKA : To make customer service more accessible, bKash has opened 63 additional service centres. With this, customers across the country can now avail of direct services from a total of 356 centres. Beyond these service centres, bKash offers round-the-clock assistance through various digital channels, including the helpline 16247, live chat, email, and social media platforms like Facebook and Instagram.
The nationwide centres provide a wide range of services to customers, including account opening, information updates, resolution of complaints, statement generation, technical support and other bKash services. Operating hours are generally from 10 AM to 7 PM (seven days a week, except government holidays). However, few centres have slightly different schedules depending on the locations. To ensure services, customers need to be present physically at these centres. Notably, nearly One lakh customer takes bKash’s services from these centres.
Not only from customer care service centres, bKash users can also get uninterrupted service through calling 16247. Besides, customers can request for services through email – support@bkash.com, live chat – https://www.bkash.com/help/livechat, verified Facebook page – https://www.facebook.com/bkashlimited and WhatsApp number 01844116247 anytime.
Moreover, they also receive services from other social sites like google map, YouTube, Instagram, TikTok and app review of google play store and apple app store. Even the customers have the opportunity to file complaint directly to complaint management cell’s representatives via email mentioned at this website link – https://www.bkash.com/en/help/complaint-cell. With a vast network of service centres and other channels, bKash is reaching nearly 80 million customers nationwide, ensuring seamless service delivery.
Users can easily find nearby customer care centres spread across all 64 districts from ‘bKash Map’ in the app anytime. To use the map, customers have to select ‘bKash Map’ after tapping bKash logo on the top right side of the app’s home screen. They have to turn on their location to use this feature and view the whole map. At the bottom of the map, the logo of ‘Customer Care’ has been placed. Customers can see nearby five customer care centres’ locations by tapping on ‘Customer Care’. They can also get directions through ‘Show Route’ option after tapping on the selected customer care point.
